How To Use Live Chat For Better Customer Retention

Customer retention has never been more critical to business success than it is today. It measures not only how successful a company is at acquiring new customers but also how successful they are at satisfying existing customers.  With increasing business costs and reduced headcount, companies are feeling the squeeze as they also grapple with rising… Continue reading How To Use Live Chat For Better Customer Retention

Business Tips: Discover Customers’Insights In Mega Sales Days

A string of mega-sale shopping seasons, including Singles’ Day (11/11), 12/12, Christmas, and New Year’s, begin at the end of the year. We observe the significant influence it can have in introducing individuals to online buying and new brands and products before the year’s sales events. Additionally, it demonstrated how internet marketplaces aid customers in… Continue reading Business Tips: Discover Customers’Insights In Mega Sales Days

What Millennials And Generation Z Expect From Customer Service Experience

Millennials and Generation Z can be up to 60 years apart. Even though the youngest generation isn’t the one you interact with most often right now, they’ll significantly impact purchasing power in the coming years. One of the most significant differences between the generations we’ll discuss is how they view customer service. Good news if… Continue reading What Millennials And Generation Z Expect From Customer Service Experience

Online Shopping Statistics: Ecommerce Trends for 2022

E-commerce is transforming the way we think about retail. People’s shopping is also evolving swiftly; online shopping is becoming more common. Over the past few years, there has been a significant transformation in the e-commerce environment. The COVID-19 pandemic transformed enterprises more than in the previous 20 years. While returns on online advertising are down,… Continue reading Online Shopping Statistics: Ecommerce Trends for 2022

Key Live Chat Strategies To Close All Deals

What effects has the COVID-19 pandemic had on your company? Are you interested to understand that this circumstance, which appears to be challenging, might be transformed into a money-making opportunity from anywhere in the world? Read on. Whether or not your company conducts business online, the conventional method of selling has altered. The ways we… Continue reading Key Live Chat Strategies To Close All Deals

5 Ways Messaging Is Transforming Customer Service For Online Retailers

Many industries were forced to rethink their business model and customer experience during the pandemic. The retail industry saw a decrease with the restrictions placed on in-person shopping. As the need for innovative thinking increased, so did the need for a quality digital experience. As an article in the Harvard Business Review stated, “Most retailers… Continue reading 5 Ways Messaging Is Transforming Customer Service For Online Retailers

How Conversational Commerce Addresses Today’s CX and E-commerce Challenges

The rise of mobile and conversational commerce Mobile shopping and browsing are now simpler than ever, thanks to the introduction of new intelligent gadgets and larger screen sizes. Today, more than half of all internet traffic is generated by mobile devices. By 2021, it is anticipated that m-Commerce, also known as mobile commerce, will account… Continue reading How Conversational Commerce Addresses Today’s CX and E-commerce Challenges

Facebook Chat Plugin: Hassle In Converting Leads Is Not A Problem Anymore

Challenges in lead generation that every business meets No responses to communicate promptly Timing is crucial when it comes to lead nurturing. Leads can leave your site if your teams leave a question unanswered for too long. If you follow up on online requests within 5 minutes, your leads may change their minds. That also… Continue reading Facebook Chat Plugin: Hassle In Converting Leads Is Not A Problem Anymore

Chative 0.5: Facebook Messenger is now available in Chative!

Today, we are half the way to 1.0. Still, lots of work and improvements need to be done, but your early feedback and support have been so helpful. On behalf of the team at Chative, thank you everyone, and let’s celebrate 1.0 together early next year! 👑 What surprise awaits you? 🔥 Facebook Messenger Integration is now… Continue reading Chative 0.5: Facebook Messenger is now available in Chative!