How Conversational Commerce Addresses Today’s CX and E-commerce Challenges

The rise of mobile and conversational commerce Mobile shopping and browsing are now simpler than ever, thanks to the introduction of new intelligent gadgets and larger screen sizes. Today, more than half of all internet traffic is generated by mobile devices. By 2021, it is anticipated that m-Commerce, also known as mobile commerce, will account… Continue reading How Conversational Commerce Addresses Today’s CX and E-commerce Challenges

Why Collaboration In Teams Is Important For Customer Support

Did you know that teams with effective collaboration perform 5X better than those without it? Teamwork is essential for businesses, especially those dealing with remote workers in several time zones. Many businesses have been forced to switch from a physical workspace to a digital one due to the COVID-19 situation. Additionally, the processing of this… Continue reading Why Collaboration In Teams Is Important For Customer Support

Delight Your Customers On The Go Using Live Chat Mobile App

Delightful customer experience! Every business wants to live by this motto at all times. However, is it feasible? What are the statistics? US businesses lose $62 billion annually due to poor customer service. If a customer’s purchasing experience is too challenging, 74% of them will move to a different product on the market. 51% of… Continue reading Delight Your Customers On The Go Using Live Chat Mobile App

How To Know If Your Customers Are Happy Or Not With Your Service

The consumer is the most crucial component of any business, according to many of the world’s top companies, and when you think like them, it’s true. This is because all decisions are influenced by your client’s needs, whether they are current or not, and you must meet their needs if you want to succeed in… Continue reading How To Know If Your Customers Are Happy Or Not With Your Service

Why A ‘Personal’ Customer Experience Is Important To Your Business’ Success

What features do some of the world’s most well-known and successful websites share? Despite various economic structures, Netflix, Amazon, Facebook, and YouTube all excel at personalization. If you visit the homepage of any of these websites and are a member, you will see content that is different from what other people see. Customers expect personalization… Continue reading Why A ‘Personal’ Customer Experience Is Important To Your Business’ Success

Boost Your Sales With Your Omnichannel Marketing Tactics

Do you know businesses that adopt omnichannel strategies achieve 91% greater year-over-year customer retention rates than businesses that don’t? (Source: Aspect Software) It can be said that omnichannel is a method to help increase the touch point between businesses and customers. It has become a “survival must-have” for businesses.  However, most businesses know the importance… Continue reading Boost Your Sales With Your Omnichannel Marketing Tactics

The Best Ways To Implement Customer-Oriented In Your Business Strategy

Did you know that one of the best business practices a company can employ is customer orientation? In comparison to businesses that don’t provide quality customer support, Qualtrics finds that those that do perform better by almost 80%. A “customer orientation” method was created expressly to enhance the user experience and reward repeat business. If… Continue reading The Best Ways To Implement Customer-Oriented In Your Business Strategy

How Live Chat Helps SMB Sales & Support Team Keep Up In 2022

In today’s “mobile-first” world, there is one channel where the most prospects are more than any others: LIVE CHAT.  Live chat is a trend  In terms of live chat support, especially in the US, 47.5% of internet users prefer live chat over bots. Chat users claim that chatbots provide many responses that may not exactly… Continue reading How Live Chat Helps SMB Sales & Support Team Keep Up In 2022

Customer Service: Key Live Chat Metrics You Need to Track

Setting benchmarks for your objectives and being aware of what you’re measuring is crucial for developing and expanding your support strategy across channels. Your team will feel confident and booming in their responses if you use live chat metrics to understand your consumers’ experiences. Here are the 7 live chat metrics that we advise monitoring,… Continue reading Customer Service: Key Live Chat Metrics You Need to Track

The 8 Best Canned Responses To Deliver Prompt Customer Service

In a customer service team, responding to inquiries quickly and with the top ratings can earn you all the social respect you require. Canned responses are helpful in this situation. Canned responses have two uses: Improve the live chat experience by allowing your chat workers to respond immediately. Speed up the live chat process for… Continue reading The 8 Best Canned Responses To Deliver Prompt Customer Service