Chative Bags A Business Messaging Software Accolade From High-Ranking B2B Platform

We – Chative Team, are great to announce that we have just bagged a significant award from a high-ranking B2B marketplace. As one of the high-ranking B2B directories today, FinancesOnline granted Chative a Rising Star Award. The award is its way of recognizing our product’s expanding customer base and popularity. This accolade is specially accorded… Continue reading Chative Bags A Business Messaging Software Accolade From High-Ranking B2B Platform

How Live Chat Helps SMB Sales & Support Team Keep Up In 2022

In today’s “mobile-first” world, there is one channel where the most prospects are more than any others: LIVE CHAT.  Live chat is a trend  In terms of live chat support, especially in the US, 47.5% of internet users prefer live chat over bots. Chat users claim that chatbots provide many responses that may not exactly… Continue reading How Live Chat Helps SMB Sales & Support Team Keep Up In 2022

Customer Service: Key Live Chat Metrics You Need to Track

Setting benchmarks for your objectives and being aware of what you’re measuring is crucial for developing and expanding your support strategy across channels. Your team will feel confident and booming in their responses if you use live chat metrics to understand your consumers’ experiences. Here are the 7 live chat metrics that we advise monitoring,… Continue reading Customer Service: Key Live Chat Metrics You Need to Track

The 8 Best Canned Responses To Deliver Prompt Customer Service

In a customer service team, responding to inquiries quickly and with the top ratings can earn you all the social respect you require. Canned responses are helpful in this situation. Canned responses have two uses: Improve the live chat experience by allowing your chat workers to respond immediately. Speed up the live chat process for… Continue reading The 8 Best Canned Responses To Deliver Prompt Customer Service

Release Note 0.4.5: A New-face Inbox With Significant Improvements

🌟As a support or sales rep, you’re expected to respond to customers, resolve issues or convert leads as quickly as possible without losing personal touches. 💡All you know, the Inbox adapts to all your needs above. We know it’s the core of every messaging tool. Hence, our team constantly meditates carefully on how to meet… Continue reading Release Note 0.4.5: A New-face Inbox With Significant Improvements

10 Latest Customer Experience Trends and Statistics in 2022

We live in the age of the customer. Today’s customers expect brands to accommodate their preferences and want to do things their way. Customer experience might be challenging to quantify with a KPI or precise metric. Yet it significantly impacts how satisfied and devoted your customers are to your company. Hence, it’s crucial to be… Continue reading 10 Latest Customer Experience Trends and Statistics in 2022

6 Best Drift Alternatives In 2022 To Boost Your Business To A New Level

Looking for Drift alternatives? It is troublesome to discover a one-size-fits-all arrangement when it comes to customer benefits programs. Drift is no exception— it’s not perfect and it isn’t idealized for every single sort of business. In the event that you’re a Drift user-facing comparative challenges or indeed more, at that point it is time… Continue reading 6 Best Drift Alternatives In 2022 To Boost Your Business To A New Level

How does live chat reduce costs in customer support?

Better customer service is, the more benefits your business gains Increase Revenue Every business choice is based on revenue. Profitability reigns supreme, whether it is on day one or day 1000. A company’s income can be increased simply by focusing on strong customer service. While it’s more difficult to demonstrate a direct link between customer… Continue reading How does live chat reduce costs in customer support?

7 Tips on Implementing Chat Service to Your Website – An Overview of Steps and Tools You’ll Need to Consider

Today’s consumers anticipate individualized, unified customer assistance across all channels from businesses. Often, individuals are engaged in another activity while attempting to obtain assistance from a service representative. And being on hold, hearing a piece of elevator music from the 1980s is simply not acceptable for them; they require immediate assistance from a real person.… Continue reading 7 Tips on Implementing Chat Service to Your Website – An Overview of Steps and Tools You’ll Need to Consider