Enhance your Chatbot Experience with BotStar’s New Live Chat Updates

We are constantly working to bring everyone a better conversational experience. With that in mind, we’re excited to announce our new version of Live Chat so you can chat with your customers the way they want.

Now let’s make a little recap of the new update so that you don’t miss out on any of them.

  • File sharing option 
  • Fresh new design
  • Smooth animation

And much more! 

We made the design look better

We love beautiful things. The new design now has a more user-friendly feel. Let’s see how it looks. 

The UI enhancement has brought us a big change in the color of the message containers and message composer. To be specific, the text in the chat box will be slightly bigger and easier for the chat users to use and read. A clear message and better color contrast will put your eyes at ease. 

We “upgrade” the animation

Cool design alone cannot make a great chat, so we add chat animation to the Live Chat. It creates a lively experience and of course, less boring. 

An option to share files

Files are boxes of information. 

Files can represent complex information, above and beyond message text a PDF, a document, a photo, etc. 

Clearly, allowing uploading files can communicate more succinctly and precisely. 

We know you have been waiting for this for so long. So yes, finally it’s here in BotStar’s new Live Chat. This function will help you exchange, collect information in various formats including images and audio files. When you or chat users upload a file to BotStar, BotStar becomes the host for your file, taking care of its safe storage. 

The common file formats that BotStar’s Live chat supports include:

  • Images such as .png, .gif, .jpg
  • Audio for example .wav, .mp3
  • Documents such as .doc, .xls, .ppt, .pdf, zip, rar, tar, etc.
  • Video like .mpg, .mov, .wmv, .mp4
  • Code files such as .json

And the maximum file size is 3MB. 

Reply to a conversation/ have fun with emoji, memes, and GIFs

Sometimes, expressing yourself with words is not enough, and you just need this smiley face, heart-shaped eyes icon to speak out how much you appreciate your visitors and customers. The way of providing service via messages will be less intimidated, yet still engaging.

You can also upload cute pictures, memes, or gifs from your computer to the conversation using our file sharing option. One picture speaks thousands of words, we think it goes the same meaning with emojis. 

This is the end of today’s article. There are many exciting things waiting for you in our upcoming product updates. We have a very big to-do list and we for sure will complete it.

Now you’re equipped with all the necessary information and impressed with our new Live Chat version, you can use the new Live chat box to encourage your customers to talk with you and make purchases. 

Please try it out and let us know how it works for you! Our team is available and happy to assist you. All your questions, requests, and feedback are welcomed at support@botstar.com.

Get started with BotStar for free

By Danis Do

Danis Do is the SEO Specialist at BotStar. His experience ranges from giant hospitality brands, famous health-care centers to tech startups. When not doing digital marketing, he’s sure to be enjoying some kind of nerdy time.

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