Recruitment Chatbots & How It Can Benefit Your Talent Acquisition

Sometimes HR managers and recruiters have a tough time finding the right candidate for a job, or handling a high volume of inquiries from candidates. 

Can conversational AI save the day?

Several studies have proven that AI-powered technologies with a relentless stream of messages and communications can bring many benefits to human capital management.

With corporate budgets stretched tight by the COVID-19 crisis, and everything is becoming digital, you’ll probably want to explore how adding a chatbot can automate processes, saving time and money in HR areas.

1. What are recruitment chatbots?

A recruitment chatbot is a piece of software that conducts a conversation via auditory or textual methods to automate parts of the recruitment workflow. Chatbots imitate many of the basic communication tasks that recruiters are typically responsible for such as: answering frequently asked questions, collecting applicant information, creating candidate profiles, screening candidates, and scheduling interviews.

Employing an intelligent digital assistant helps enhance access to HR applications, services, and resources, improve engagement and efficiency with automated talent acquisition and onboarding procedures.

2. Recruitment Chatbots: The Benefits Explained

If you’re a recruiter, you will better understand the obstacles recruiters may face while performing their job. It’s indeed challenging for them to pick the right talent from the crowd for their associate. 

3. Chatbots help automate the very first step of recruiting. 

Chatbots can use artificial intelligence and natural language processing (NLP) to learn as they communicate with people via messaging, text, and speech. So companies can use chatbots for all touchpoints the candidates can interact with your company, Fanpage, Websites, Recruiting campaign on social media. 

The term artificial intelligence can be a bit intimidating when you first hear it, but it’s a powerful tool that can not only handle repetitive tasks but also perform and carry out many advanced actions. 

4. Chatbots act as virtual helpers and support teams. 

Once candidates land on a company’s job site, chatbots can quickly trigger a conversation with them. 

During the conversation, chatbots ask them basic questions, such as personal information, previous experience details, interest areas just to name a few. At the end of the conversation, chatbots evaluate the candidate for the relevant and vacant position and send data to recruiters. The smart chatbot can based on the conversation and resume details, decide whether a candidate fits the open position or not.

With chatbots, recruiters gain some much-needed assistance. It can answer 80% of standard questions around company policies and procedures within minutes so recruiters don’t have to make time for such things. Moreover, 31% of candidates expect a customized message, which chatbots are capable of.

5. Form a 24/7 helpdesk center. 

Candidates today have higher expectations for communication during their job search process—68 percent of employees believe their experience as a job candidate reflects how the company treats its people.

To embrace the digital trends, companies should allow people to ask a question and get answers whenever they find it convenient — is often appreciated by employees and job seekers.

Chatbots operate 24/7 and do not have well-being concerns. With the help of chatbot, the line between days and nights are blurred, which brings enormous convenience. 

6. Recruitment Chatbot Case Studies.

More companies are adopting AI-powered technologies to streamline their recruiting efforts. A recent survey found that 23% of companies who are already using AI-powered technology, were doing so in their HR department.

Take Unilever for example. 

Unilever recruits more than 30,000 people a year and processes around 1.8 million job applications. This takes a tremendous amount of time and resources, especially when the multinational brand operating in 190 countries, applicants are based all around the world.

In 2018: Unilever has reimagined HR services using artificial intelligence (AI), with a chatbot to go live in 106 countries.

Unilever’s chatbot, Una, is like a digital colleague. You can contact her through Skype for Business. 

“Una is there to help you no matter who you are” said William.

The same thing goes with IKEA. IKEA is using a recruitment chatbot that lets us apply to jobs conversationally while they are, and this has resulted in a 67% increase in the candidate pipeline.

7. Get over bias.

People have been arguing whether tech is going to help us perform better at work. Tech can help, so long as we agree to agree on the criteria.

Being used the right way, chatbots can take on a whole new revolution in HR, and we know you’ll be very excited about it.

Now that we’ve established that chatbot technology is worth the investment, let’s start building your best 2021 recruiting chatbots with BotStar. 

BotStar integrates with Google’s DialogFlow that can be used to train chatbots for better responses and better user engagement in conversations.

Build bot with our Recruitment Chatbot Templates

By Danis Do

Danis Do is the SEO Specialist at BotStar. His experience ranges from giant hospitality brands, famous health-care centers to tech startups. When not doing digital marketing, he’s sure to be enjoying some kind of nerdy time.

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